Client Services Administrator

    As a Client Services Administrator, you play a critical role in ensuring a world-class experience for our program participants, clients and vendors. You’ll be the operational backbone of our training programs—managing processes, creating systems, coordinating logistics, and creating seamless interactions and communications that enhance client satisfaction and brand loyalty. You’ll work closely with our Executive Team, faculty, and participants, ensuring every detail is handled with excellence.

    Key Skills

    • Strong Organization & Project Management – Ability to manage multiple tasks, deadlines, and details in a fast-paced environment. Creating procedures to support a rapidly evolving business model.

    • Proactive & Self-Starter Mentality – Takes ownership of processes, identifies gaps, and drives solutions without needing constant direction.

    • Clear & Professional Communication – Comfortable managing correspondence with clients, faculty, and internal teams across email, Slack, and HubSpot.

    • Tech-Savvy & Systems-Oriented – Able to navigate multiple digital tools and platforms efficiently.

    • Problem-Solving & Adaptability – Ability to anticipate issues, troubleshoot quickly, and optimize workflows for efficiency.

    • Event & Logistics Coordination – Skilled in organizing virtual and in-person events, including scheduling, communication, and on-the-ground execution.

    • Attention to Detail – Ensures accuracy in scheduling, data tracking, ordering, and communications.

    • Team Collaboration & Cross-Functional Coordination – Works well with executives, faculty, trainers, and participants to ensure seamless operations.
    • High Integrity & Accountability – Committed to following through on commitments by deadlines. Communicates proactively if adjustments are needed and renegotiates commitments promptly.


    Key Responsibilities

    • Provide executive support to the VP of Operations and Director of Foundations.

    • Oversee and streamline client and faculty experience systems in collaboration with the Executive Team.

    • Manage calendar and scheduling for the VP of Operations and Director of Foundations.

    • Coordinate and own scheduling program calls, meetings, and events, ensuring seamless communication and execution with Executive Team, faculty, trainers, and program participants.

    • Facilitate travel and accommodation arrangements for the Executive Team.

    • Own the participant journey, from initial onboarding to program completion, ensuring a smooth and engaging experience.

    • Oversee feedback collection, NPS surveys, and post-event follow-ups to enhance participant experience.

    • Enhance onboarding and offboarding processes, continuously improving efficiency and client satisfaction.

    • Proactively identify and address participant and faculty needs, removing obstacles and enhancing their experience.

    • Event planning, research, and logistics for key company initiatives and onsite and virtual training events.

    • Attend and provide on-site or remote support for all events and trainings, ensuring a seamless experience for faculty, trainers, and program participants. 

    • Ensure clear, timely, and professional communication between faculty, participants, and the Executive Team.

    • Ensure accurate participant and program tracking and updates within the calendar, Asana, and Airtable systems.

    • Own and manage SOPs and workflow tracking for all programs, ensuring an excellent experience for all involved.  

    • Champion opportunities for ongoing innovation and improvement in client service delivery.

    • Upon mutual agreement, any other adjacent duties that may be developed during your contract.


    Software & Tools Experience

    (Candidates should be proficient in or willing and able to learn the following platforms.)

    • Communication & CRM: Slack, HubSpot, Email Management
    • Project & Workflow Management: Asana, Google Workspace (Docs, Sheets, Drive), Airtable
    • Event & Scheduling Tools: Google Calendar, Zoom (hosting, recording, permissions management)

    • Design & Content Management: Canva, Google Slides (for workbooks, name tags, event materials)
    • Forms & Data Tracking: Google Forms, Typeform, Jotform, Airtable (for participant tracking and assessments.


    Why Join Us?

    • Impactful Work: Be a key player in helping individuals and teams achieve transformation.

    • Collaborative Culture: Work with a team that values feedback, excellence, and continuous growth.

    • Professional Growth: Opportunities for development and leadership in a dynamic, evolving organization.

    • Meaningful Contribution: Your work directly enhances our client experience and strengthens our brand reputation.


    Our Core Values

    At MPI, we believe:
    Meta Performance is the key to unlocking our fullest potential.
    Feedback is a gift that helps us grow toward our visions.
    Honoring our word is the foundation of trust and success.
    Love fuels our mission, helping us achieve "impossible" goals.
    Evolution is constant—there are no final drafts.

    If you’re passionate about delivering exceptional client experiences and thrive in a dynamic, fast-moving environment, we’d love to hear from you!

    Apply